Introducing examples of chatbot utilization in schools and educational settings! What are the benefits and how to choose?

There are still few cases of using chatbots in the field of education, and there are many people who are not ready to introduce chatbots even if they want to streamline internal inquiries from students who want to enroll, current students, or teachers.

In addition, it may not be possible to select the most suitable supplier from the many existing vendors. Even if you say “chatbot” in a word, each vendor’s area of ​​expertise is different, and the chatbot that you have introduced may not be the best for your company’s situation.

Therefore, in this article, we will introduce the latest examples of chatbots in educational settings. I also explain how to choose a chatbot vendor in the second half of the article, so please read the article to the end!

Contents of this article 

  • Two examples of using chatbots in schools and educational institutions
    • 1, Career consultation chat bot | Chat bot gathers information and provides it smoothly
      • Collect information in a chatbot and answer student questions by presenting appropriate web pages
    • 2, Saitama University | LINE chatbot registered by 2,600 students achieves 24-hour response
      • By using LINE, students can ask casual questions
      • It is easy to classify student attributes, and it is possible to continue to connect with alumni
  • Advantages of introducing chatbots in schools and educational institutions
    •  1,Inquiries can be made more efficient
    •  2, you can understand the voice of the student
    •  3, I can give a good impression to the examinees
  • Points to note when introducing chatbots in schools and educational institutions
    • 1, Is the tool that should be introduced really a chatbot? revise
    •  2, Clarify the purpose of introducing the chatbot
    •  3, Compare multiple chatbot vendors
  • sAI Chat|AI chatbot that is smart and hassle-free from the beginning
    • 1, smart from the start
    • 2, Functions and designs that pursue ease of use
    • 3, Customer success accompanies operation and improvement
  • Summary of chatbot introduction cases in schools and educational institutions

Two examples of using chatbots in schools and educational institutions

Below are two recent examples of chatbots being introduced in schools and educational institutions.

  1. Career consultation chat bot | Chat bot gathers information and provides it smoothly
  2. Saitama University | LINE chatbot registered by 2,600 students achieves 24-hour response

1, Career consultation chat bot | Chat bot gathers information and provides it smoothly

This university receives a large number of frequently asked questions from students every day, and the staff in charge of the Career Support Division in particular was under a heavy burden.
When I was trying to solve the problem, “Is it possible to automate the routine response somehow?”, he introduced Cyseed’s AI-equipped chatbot, sAI Chat.

Collect information in a chatbot and answer student questions by presenting appropriate web pages

By listing and registering frequently asked questions and analyzing the question sentences and conversation branches from students with AI, it is now possible to immediately present the answer that best matches the question content.

In particular, we have successfully reduced the burden on the Career Support Section by registering a large number of FAQs related to job hunting, which received a large number of inquiries, and directing them to web pages with correct information.

At the same time, students have commented, “It’s convenient because I can quickly find the information I’m looking for.”

2, Saitama University | LINE chatbot registered by 2,600 students achieves 24-hour response

Saitama University, which was originally using the existing portal system, opened a LINE official account using Sciseed’s sAI Chat, allowing even the limited number of members of the job hunting support department to efficiently respond to inquiries.

By using LINE, students can ask casual questions

After introducing Sciseed’s LINE chatbot, I started to feel free to inquire about things that would not be worth coming to the counter and asking questions. Chatbots can answer all the questions that students usually tend to self-contain, such as “Should I wear a suit for the on-campus seminar?”

In addition, urgent inquiries such as “What is the phone number of the educational affairs department?” Until now, it was necessary to search every nook and cranny of the campus portal site in order to solve the same kind of question.

It is easy to classify student attributes, and it is possible to continue to connect with alumni

In addition, the Job Hunting Counseling Section can continue to connect with alumni by asking them to enter their department and grade when registering as friends on their LINE account.

Specifically, they use LINE official accounts to communicate with current students so that they can visit their alumni, such as, “I heard that there is a student who is interested in your company and would like to hear from you. Is it okay if I give you his/her contact information?”

Advantages of introducing chatbots in schools and educational institutions

What are the benefits of introducing chatbots to schools and other educational institutions? Here are three benefits.

 1,Inquiries can be made more efficient

The first advantage is that it can be expected to improve the efficiency of inquiry operations. This is because simple inquiries and simple inquiries can be automated with chatbots.

Especially in the case of universities, it is necessary to respond to inquiries from a wide range of people, including not only current students and teachers, but also parents, graduates, and even business people.

Plus, there are plenty of questions to ask. If you are a current student, you may be asked questions such as:

  • Course registration
  • On-campus system
  • On-campus part-time job, etc.

If you can reduce the time to respond to inquiries even a little, you will be able to do your work more efficiently because you can devote time to other tasks.

 2, you can understand the voice of the student

The second benefit is being able to understand the voices of students. Of course, if you use a chatbot, you can check the inquiries received.

By analyzing the collected information, you will be able to take more effective measures.

Also, the benefits of introducing chatbots are not limited to schools.

Many students are reluctant to actually go to the student affairs office to ask questions.

In that respect, if it is a chatbot, you can feel free to contact us.

 3, I can give a good impression to the examinees

The third advantage of introducing a chatbot is that it can give a good impression to examinees. Chatbots can respond quickly

Of course, the telephone is an effective means of making inquiries, but if the person answering the telephone does not know the answer, waiting time will occur.

Chatbots, on the other hand, don’t have to worry about the waiting times that a phone call can have. In addition, responses can be made equally and a constant quality can be maintained.

Points to note when introducing chatbots in schools and educational institutions

There are three points to consider when introducing chatbots in schools and educational institutions.

I will explain in detail in order, so let’s consider the introduction after understanding the points.

1, Is the tool that should be introduced really a chatbot? revise

It is not always necessary to introduce a chatbot. Depending on the expected number of FAQs, an FAQ system may be more suitable than a chatbot.

Also, even if a chatbot should be introduced, there are cases where AI is not required, and there are cases where AI should be installed.

Use the table below to help you decide which tools to implement.

Expected number of FAQs best tool
around 50 Chatbot without artificial intelligence
50 to 300 cases AI-powered chatbot
300 or more FAQ system

If the expected number of FAQs exceeds 300 as shown in the table above, using the FAQ system is suitable. Because chatbots are conversational, they are limited in the amount of information they can display at once.

However, the above table is only a guideline.

If it is difficult to decide which tool to install, please feel free to contact us for installation consultation.

 2, Clarify the purpose of introducing the chatbot

When introducing a chatbot or FAQ system, it is necessary to clarify the purpose of the introduction.

This is because if the purpose of introduction is not clarified, there is a risk that an appropriate answer cannot be given to the user.

Specifically, it is necessary to clarify the target audience. This is because each assumed user has a different level of knowledge.

Once you’ve identified your target audience, you should also identify and communicate your target areas. This is because if you do not clarify your target area and inform the people around you, you may be asked questions outside your area.

 3, Compare multiple chatbot vendors

When introducing a chatbot, pick up multiple vendors that are suitable for the purpose of your company’s introduction, and compare and consider from among them.

When comparing with other vendors, it is recommended to compare from the following three perspectives.

  • cost
  • Functionality
  • Presence or absence of operation support

As mentioned above, let’s check not only the cost but also the functionality and the presence or absence of operation support. This is because chatbots do not produce results just by introducing them.

sAI Chat|AI chatbot that is smart and hassle-free from the beginning

Sciseed provides a chatbot “sAI Chat” equipped with artificial intelligence.

From here, we will introduce three features of sAI Chat.

1, smart from the start

sAI Chat can be highly effective from the beginning.

Normally, AI-equipped chatbots have the problem of requiring a long period of learning at the beginning of introduction, but by using AI developed in-house, high performance can be demonstrated from the beginning of introduction.

sAI Chat is also very flexible. For example, if it is difficult for AI to respond automatically, it is possible to switch to operator support from the middle.

In this way, it is a chatbot that can be expected to be highly effective from the time of introduction and has excellent flexibility.

2, Functions and designs that pursue ease of use

sAI Chat is a chatbot that also takes user-friendliness into consideration.

For example, sAI Chat is equipped with a “question sentence suggestion function” in addition to supporting natural sentence searches. By displaying keywords related to the characters entered by the user, the user will be guided to the correct answer.

In terms of design, sAI Chat is also characterized by its attention to detail. For example, you can customize the design to match the feel of your introductory page.

3, Customer success accompanies operation and improvement

Those who have introduced sAI Chat can receive support from the person in charge from introduction to operation. Therefore, even those who introduce chatbots for the first time can use it with confidence.

Even if you introduce a chatbot in a nutshell, the purpose of introduction varies depending on the customer, such as for customers or for internal use. We also offer introduction consultations, so please feel free to contact us if you have any concerns about introducing a chatbot.

Summary of chatbot introduction cases in schools and educational institutions

This time, we have explained a wide range of points such as the selection points at the time of introduction and the benefits obtained by introduction, focusing on school chatbot introduction cases.

As seen in the latest case, it is true that the introduction of chatbots at schools will increase work productivity.

In today’s world, when new ways of working are required due to the effects of the new coronavirus, chatbots are an important tool that has the potential to significantly change conventional ways of working.

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