What is the difference between AI and chatbots? Briefly explain how each mechanism works.

Recently, it seems that AI chat tools related to language, such as chatbots and FAQ search engines, which have been taken for granted by manned support, are attracting attention.

On the other hand, as a chatbot vendor, we receive many inquiries about the difference between chatbots and AI when we develop and introduce systems for corporations .

I kind of understand the concept, but when asked to explain it, I don’t understand! Isn’t there some people who say?

Therefore, in this article, we will explain the difference between chatbots and AI .

If you’re wondering which chatbot to use, this article comparing 30 chatbots in total will help you out. Please take a look.

Also, at the end of the article, we will present a “‘chatbot vendor’ thorough comparison collection” . Please use it as a reference when introducing a chatbot from now on.

Contents of this article 

  • The difference between chatbots and AI
    • What is a chatbot?
    • What is AI (artificial intelligence)?
  • Relationship between AI (artificial intelligence) and chatbots
    • There are two types of chatbots: AI-equipped and non-AI-equipped.
    • What AI-equipped chatbots are good at
    • What non-AI chatbots are good at
    • It is important to choose a chatbot that suits your purpose.
  • Summary of the differences between chatbots and AI (artificial intelligence)

The difference between chatbots and AI

Artificial intelligence and chatbots are often confused because they are often used in the same context, but they are completely different things .
In order to distinguish between these, I would like to explain from the meaning of the word.

What is a chatbot?

A “chatbot” is a type of information retrieval user interface (UI) that exchanges short conversational sentences.

UI sounds difficult, but we are exposed to various UIs on a regular basis without being conscious of it.

for example···

Google search engine: A UI that displays 10 to 20 text results after entering a short sentence
Hashtag search for instagram:
A UI that displays related hashtags when you enter a short sentence, and an endless image display when you click on it .

The chatbot is one of the UIs introduced above, and when you enter a short sentence or a given choice, it outputs one or several results in a chat bubble.

 

What is AI (artificial intelligence)?

In the first place, AI (artificial intelligence) refers to “technology and software that performs intelligent actions like humans, such as understanding words, learning, inference, and judgment” .

Artificial intelligence (AI) can “think for itself” about the given question and return an appropriate answer.
In addition, due to recent technological developments, it is gradually becoming possible to learn and reason.

 

The main role of AI that comes up in the topic of chatbots is to “absorb fluctuations in expression”.

for example···

  • Where is the washroom?
  • I want to go to the restroom
  • Oh my god, it looks like it’s going to leak

These three short sentences have different expressions, but share the same intention of the question “I want to know the location of the restroom.”

Therefore, when AI (artificial intelligence) is discussed in topics related to chatbots, understand that it refers to the function itself that understands human intentions contained in sentences and responds with the optimal answer accordingly .

Using AI will greatly increase the degree of freedom for users to input information.
And by learning a large number of input results and feedback on the presented results, the range that AI can recognize also expands.

 

Relationship between AI (artificial intelligence) and chatbots

Did you understand that artificial intelligence is software that behaves intelligently like humans , and chatbots are conversational interfaces ?

I explained that the two are completely different things, but it is also true that they are two words that are often used in the same context. The two are highly related.

Therefore, in this chapter, we will introduce the relationship between AI and chatbots!

 

There are two types of chatbots: AI-equipped and non-AI-equipped.

The relationship between both chatbots and AI (artificial intelligence) is established by the existence of “AI-equipped chatbots”.

There are two types of chatbots available in the world.

  1. AI-powered chatbot
  2. Chatbot without AI

So why do some have artificial intelligence and some don’t?
This is because each area of ​​expertise is different . Let’s take a closer look.

 

What AI-equipped chatbots are good at

Chatbots powered by artificial intelligence can also be called “machine learning” chatbots.
In other words, the answer to the question is calculated and answered by an algorithm that has a high probability of being statistically correct.

Therefore, AI-equipped chatbots are ideal for “explaining complex manuals,” ” responding to inquiries that take time,” and “introducing services with a large number of FAQs.” It is suitable. Examples of suitable implementations are those that take 2.5 round trips for e-mail and tens of minutes for phone calls.

[Features of AI-equipped chatbots]
・Suitable for answering complex questions and introduction to services that receive a large number of questions
・Answer accuracy increases as the operation period lengthens
・Can handle variations in notation/expression

 

What non-AI chatbots are good at

Chatbots without artificial intelligence are called “rule-based” or “scenario-based” chatbots.

This type of chatbot can only respond according to rules and scenarios set by humans .
Unlike the AI-powered chatbots mentioned above, it does not perform machine learning. From this, it can be said that they are good at providing consistent and simple answers on an ongoing basis .

[Features of non-AI chatbots]
・Suitable for tasks that link simple questions and their answers
・AI-equipped chatbots are required to answer a large number of questions and complex questions that branch into a wide range ・Cannot handle variations in notation
/expression of questions

It is important to choose a chatbot that suits your purpose.

When introducing a chatbot into your company, it is necessary to accurately understand the purpose of using the chatbot, and what kind of work you want to streamline .

For example, if you are introducing a chatbot to your own EC site with several product lineups , the number of types of inquiries will be limited to around 50 at most.
In this case, the purpose of introducing a chatbot is to “improve the efficiency of inquiries with almost the same content that are often sent to the company”.
A non-AI chatbot is appropriate because the content of the inquiry is patterned to some extent. AI-equipped chatbots are over-engineered.

As described above, when introducing a chatbot, it is important to clarify the necessary use and purpose , and then compare and consider appropriate tools .

When considering introducing a chatbot, please refer to the information posted on our website.
If the question is still not resolved, Sciseed offers free chatbot introduction consultation throughout the year. Please feel free to contact us .

 

Summary of the differences between chatbots and AI (artificial intelligence)

In this article, we introduced the difference between chatbots and AI.

[Differences between chatbots and AI]
・Chatbots are “conversational interfaces”
・AI is “software that performs intelligent actions
・Chatbots have an “AI-equipped model”
・AI-equipped or non-AI-equipped models, which should be introduced depends on the expected number of inquiries from customers

I understand the difference between chatbots and AI, but there must be some people who can’t decide which chatbot to introduce after all.

Leave a Comment